250- 400 words, APA 7 format, in-text citation, Use at least two (2) scholarly references to substantiate your work. Please write in the present tense. Please provide a copy of all references used.
Discuss the following points regarding the evolution of total quality management concepts:
Prior to the advent of the total quality management concept, what was senior management’s typical approach toward quality?
- In your discussion, provide an example showing management’s typical approach toward quality.
- What has led to the more comprehensive strategic view of total quality management?
- What are the benefits of a more comprehensive strategic view? Please support your discussion with an example.